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Service Leader buy in US, Free Classifieds Ads


Service Leader
SUMMARY OF POSITION:
Achieves guest satisfaction through implementation of company policies, procedures, programs, and performance standards. Monitors compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment.
POSITION ACTIVITIES AND TASKS:

  • Ensures that all guests are properly greeted, seated, and served.

  • Accountable for proper resolution of all guest complaints.

  • Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.

  • Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.

  • Trains employees during shift to guarantee proper and productive performance.

  • Takes responsibility and verifies that all menu items are prepared and served according to standards.

  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.

  • Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.

  • Responsible for change fund, cash register, and guest check control. Performance will have a direct affect on the unit?s sales and profits through consistent guest satisfaction and cost controls.


Service Leader
PHYSICAL REQUIREMENTS/ENVIRONMENT/WORKING CONDITIONS:

  • Extensive standing, without breaks.

  • Exposure to heat, steam, smoke, cold.

  • Reaching heights of approximately 6 feet and depths of 2 1/2 - 3 ft.

  • Must have high level of mobility/flexibility in space provided.

  • Must be able to fit through openings 30' wide.

  • Must be able to work irregular hours under heavy pressure/stress during busy times.

  • Bending, reaching, walking.

  • Communicating with guests.

  • Operating cash register.

  • Carrying trays of food products weighing about 20 pounds for distances up to 30 feet.

  • Lifting up to 50 pounds.


EDUCATION LEVEL REQUIRED:

  • High school diploma; some college or degree preferred.


EXPERIENCE REQUIRED:

  • At least six months prior experience in guest service capacity.



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